Platform credit and referral rules
This policy governs purchased Dash Coins, bonus and referral coins, business Dash Coin credit, top-ups, spending, cancellations, refunds and the Invite & Earn programme.
Dash Coins are a closed-loop way to pay for eligible Dropdsh services. They are not cash, e-money, a bank account, an investment or a transferable digital asset.
Key rules
- The current conversion rate and exact amount are shown before top-up or booking confirmation.
- A booking must normally be paid fully with Dash Coins; partial coin/card payment is not supported unless expressly offered.
- Purchased unused coins can be reviewed for refund to the original payment method. Bonus, promotional and referral coins have no cash value.
- Referral rewards are earned only after a genuinely referred new customer completes their first eligible delivery.
- Fraud, duplicate accounts, self-referral or manipulation can invalidate rewards and lead to account action.
1. What Dash Coins are
Dash Coins are account-bound units recorded in the Dropdsh wallet ledger and accepted only for eligible services shown in the platform. They do not represent a claim on a bank, do not earn interest and cannot be traded, gifted, sold or withdrawn to another user.
Your wallet balance can include purchased coins, refunds, referral rewards, promotional bonuses and separate business-credit units. The transaction history identifies credits and deductions.
2. Buying Dash Coins
Top-ups are purchased through Stripe. Before payment we show the number of coins, amount payable, currency and current conversion rate. The rate may change for future transactions but the confirmed top-up and an order’s stored rate are not retrospectively changed.
Coins are credited only after successful payment confirmation. A pending, failed, reversed or disputed payment does not create an unconditional balance. Minimum and maximum top-up limits are shown in the form.
3. Spending Dash Coins
The checkout shows the coins required for the full booking total. The system rounds the required coin amount up to the nearest whole coin. You must have enough available credit; otherwise choose another offered payment method or top up.
Coins are deducted when the booking is confirmed as a paid Dash Coin order. They cannot be applied to an order already committed to another payment method or to a cancelled, delivered or otherwise ineligible order.
4. Purchased, promotional and referral coins
| Balance type | Cash value | Expiry and refund treatment |
|---|---|---|
| Purchased coins | Represent prepaid service credit based on the top-up amount. | Unused purchased credit does not expire unless lawfully agreed. Eligible unused credit can be reviewed for refund to the original payment method. |
| Booking refund coins | Restore eligible value previously spent. | Returned to the originating personal wallet or applicable business-credit balance. |
| Referral or bonus coins | No cash value. | May expire after the period disclosed with the promotion; if no expiry is displayed, we will give reasonable notice before introducing one for existing credit. |
| Business credit | A contractual delivery facility, not personal funds. | Refills and resets under the approved business account terms and cannot be withdrawn personally. |
5. Cancelled bookings
When an eligible Dash Coin booking is cancelled, the system returns the coins used minus any configured cancellation fee that was disclosed for the booking. The fee is calculated in pounds and converted using the coin rate stored on that order, capped at the coins originally spent.
If no cancellation fee applies, all eligible coins are returned. The wallet ledger records the refunded coins, retained fee and resulting balance. See the Cancellation and Refunds Policy.
6. Refunds of unused purchased coins
You may ask support to refund identifiable, unused purchased coins. We may verify the top-up, deduct coins already spent or refunded, and return the eligible amount through the original payment provider. We do not cash out referral, promotional, goodwill or business-credit coins.
Chargebacks or payment reversals can remove the corresponding coins. If some have already been spent, the account can show an amount due or be restricted until corrected. Statutory consumer rights remain unaffected.
7. Business Dash Coin credit
An approved business account can receive a weekly Dash Coin credit facility funded or collected under its direct-debit and credit terms. The account shows the limit, remaining balance, current rate and next refill. Personal wallet top-ups do not increase the business facility.
Failed Direct Debit, an inactive mandate, a past-due account or insufficient facility can pause credit use. Cancellation refunds return eligible units to the relevant period where the credit model permits; they are not personal cash.
8. Invite & Earn
Eligible users receive a personal referral link or code. Only a genuinely new customer account created through that code can qualify; an existing account cannot be attached later. The referrer cannot refer themselves or control the referred account.
A reward is issued only when referrals are enabled and the referred customer completes their first eligible delivered order. The reward shown in Invite & Earn may be a fixed number of coins or a percentage of that first order converted at the rate active when the reward is calculated. Unless expressly offered, the referred customer receives no coin reward.
A reward is credited once per new customer. Cancelled, refunded, fraudulent, test, duplicate, collusive or reversed orders do not qualify and can result in reversal.
9. Errors, misuse and reversals
We may correct a duplicate or mistaken ledger entry and reverse coins obtained through fraud, chargeback, system exploitation, false identity, multiple accounts, manipulated referrals or breach of promotion rules. We will provide an explanation and review route where appropriate.
You must not sell codes, automate signups, publish misleading claims, send unlawful marketing, or represent yourself as acting for Dropdsh.
10. Account closure and programme changes
Before voluntary account closure, request any eligible purchased-credit refund. Bonus and referral coins end with the account. We may change future conversion rates, rewards or eligibility with clear notice, but will not retrospectively remove an accrued purchased balance without a lawful reason.
If we discontinue Dash Coins, we will provide a reasonable route to spend or seek an eligible refund of unused purchased credit.
11. Questions and disputes
Email hello@dropdsh.co.uk with the account email, transaction reference, date, amount and explanation. Do not send full card or bank details.