Questions, answered
clearly.

Dropdsh is a UK delivery and logistics technology platform that helps customers and businesses book deliveries, track orders, and connect with approved drivers, fleet partners and transport providers.

You can use Dropdsh for Pickup & Delivery, Multi-Drop Delivery, Vehicle Movement and Vehicle Recovery, subject to availability in your service area.

Dropdsh operates through approved service zones. If a pickup or drop-off address is outside an active zone, the website or app may show that the service is unavailable or needs manual review.

Guest booking may be available for selected services. An account gives you access to features such as order history, saved addresses, wallet tools, proof of delivery and faster repeat bookings.

Yes. Enter the recipient's name, phone number, drop-off address and any relevant delivery instructions. The recipient may receive delivery updates or an OTP/PIN, depending on the job.

Yes. Businesses can use Dropdsh for regular deliveries, scheduled routes, multi-drop jobs, vehicle movement and delivery management. Available business features may include account credit, invoices, bulk manifests, delivery history and API access.

Normally, Dropdsh matches or assigns an eligible driver or fleet partner based on the job, vehicle, zone and compliance requirements. Some business or specialist jobs may use manual assignment.

No. Depending on the service and area, deliveries may be completed by independent drivers, fleet partners, transport companies or selected Dropdsh-operated resources.

A driver collects an item from one location and delivers it to another. This is the standard service for parcels, documents, boxes and many small-business deliveries.

Multi-Drop Delivery is one booking containing multiple delivery stops. It is useful for shops, e-commerce sellers, offices, wholesalers and scheduled delivery rounds.

Vehicle Movement means moving a vehicle from one location to another. Depending on the selected service, the vehicle's condition and the approved provider, it may be driven or transported.

Vehicle Recovery is for a broken-down, non-starting, accident-damaged or otherwise non-drivable vehicle that requires a recovery truck, flatbed or another approved transport method.

Yes, where scheduling is offered. Availability depends on the service area, requested time, vehicle category and driver or fleet capacity.

Yes. You can add relevant notes such as gate codes, loading instructions, fragile-item information, recipient details or access restrictions. Instructions must be lawful, safe and consistent with the booking.

Yes. A clear package photo can help the driver identify the item and may assist Dropdsh when reviewing a failed delivery, dispute or claim.

No. Illegal, dangerous, prohibited, restricted or unsafe goods must not be sent. You must complete any prohibited-items declaration shown during booking and accurately describe the item.

Your quote may use the vehicle type, route distance, estimated time, urgency, number of stops, loading assistance, waiting time, selected cover level and applicable zone or pass-through charges. The amount presented for confirmation is the authoritative customer price for that booking, subject to disclosed adjustments.

Loaded miles normally means the route distance from pickup to the final delivery location, including delivery stops where applicable. Driver distance to pickup may be used for dispatch, while the customer-facing quote shows the amount payable.

Vehicles have different capacity, operating costs and availability. A car, small van, medium-wheelbase van, long-wheelbase van, Luton van and recovery vehicle therefore may have different minimum and mileage rates.

This depends on the currently configured vehicle pricing. Where a minimum charge includes initial loaded mileage, the quote applies the included distance before any additional-mile rate. Check the displayed breakdown before confirming.

Customer bookings normally require payment or a valid payment authorisation before dispatch. Approved business customers may use account credit or another agreed billing arrangement, subject to their limit and payment terms.

Depending on your device, account and the options currently enabled, Dropdsh may support debit or credit cards, Apple Pay, Google Pay, Dash Coins and approved business account credit. Available methods are shown at checkout.

A cover level is the contractual liability level selected for the delivery. It is not described as insurance unless an authorised insurance product is expressly offered with separately approved terms.

Where available, eligible promo codes or Dash Coins can be applied under their displayed rules. Purchased, bonus and referral credits may have different eligibility, expiry and refund treatment.

Yes, for active jobs where live tracking is available. You can only see the assigned driver's limited location information for your own active order.

Live tracking starts after a driver is assigned or accepts the job and location sharing is needed for the delivery. It should stop when the job is completed, cancelled or otherwise no longer active.

Status wording depends on the service. Common updates include Awaiting Payment, Finding Driver, Driver Assigned, Driver At Pickup, Package Picked Up, On The Way, Driver Arrived, Delivered, Cancelled and Failed Delivery.

Proof may include a delivery photo, signature, OTP/PIN confirmation, GPS location or timestamp, driver ID, delivery time and order reference.

Selected deliveries use an OTP/PIN for secure completion. The code may be sent to the customer or recipient, and the driver may need the correct code before completing the delivery.

After assignment, order-related in-app chat may be available. Other contact options may be shown for a live delivery. Communications can be retained for customer support, safety and dispute handling as explained in the Privacy Policy.

Cancellation availability and cost depend on the delivery status. Cancelling before driver assignment is treated differently from cancelling after a driver has accepted, travelled to pickup or collected the item.

Yes, where the applicable cancellation rules allow it. Any charge depends on factors such as payment status, driver assignment, progress toward pickup and the reason for cancellation.

The driver may record a failed delivery and upload evidence. Dropdsh may then arrange redelivery, return-to-sender, collection or an administrator review depending on the service and circumstances. Additional charges may apply where disclosed.

It means returning an undeliverable item to the sender or another agreed location. A separate return journey or fee may apply under the relevant booking terms.

Open the relevant order or contact support promptly to raise a dispute within the applicable claim window. Include clear photos, notes, item details and any other evidence that may assist the review.

Not always. A refund can depend on the payment state, cancellation reason, delivery progress, available evidence, selected cover level and the applicable policy. Some cases require administrator review.

A business account is suitable for organisations needing regular delivery support, same-day couriers, multi-drop routes, vehicle movement, stock transfers, customer deliveries or branch-to-branch transport.

Examples include furniture shops, florists, vehicle-parts suppliers, appliance shops, wholesalers, garages, repair centres, e-commerce sellers, warehouses and local retailers, subject to onboarding and service availability.

Team access, roles and permissions may be provided where enabled for the account. These controls help authorised staff create bookings and manage deliveries safely.

Approved business accounts may receive invoices, transaction records and delivery history. Account billing is subject to approval, an available credit limit and the agreed payment terms.

Yes, where bulk manifest tools are enabled. You can import multiple delivery stops, review the manifest and use the available ordering or route-planning tools.

Approved businesses may receive B2B API access. API use is protected by company-scoped tokens, permissions and usage controls.

Commercial pricing may be available for approved high-volume accounts, regular routes or fleet partnerships. Contact the business team to discuss requirements; no special rate applies until confirmed in writing.

Register on the Driver page or in the Driver App, provide the requested profile, bank, vehicle and compliance information, upload the required documents, select an available plan and wait for approval.

Eligible drivers can control when they go online and decide whether to accept suitable offers, subject to any commitments already accepted and the Driver Partner Agreement. Employment status always depends on the real working relationship and applicable law.

Yes, you can reject an offered job before acceptance. Once accepted, cancellation and reliability rules may apply depending on the timing, reason and effect on the customer.

Earnings from completed eligible jobs appear in the driver wallet and are processed under the current automatic weekly payout schedule. Commission, adjustments and payout status are shown in the Driver App and are governed by the Driver Partner Agreement.

Normally yes, unless a specific fleet or company-vehicle arrangement applies. The vehicle must match the job category and meet applicable licensing, insurance, roadworthiness and compliance requirements.

Requirements can include a driving licence, right-to-work evidence, vehicle insurance, goods-in-transit cover where required, MOT, vehicle images, proof of address, bank details and DBS information for selected work.

No. The required driver account, vehicle, documents and compliance checks must be approved before job access is enabled.

An expired, missing or rejected required document can block new job offers and acceptance until a replacement is uploaded and approved. The platform may show advance expiry reminders and renewal alerts.

Yes. Eligible courier and transport businesses can apply as fleet partners to manage drivers and receive suitable capacity-matched work in supported zones.

Yes, where enabled. Each driver and vehicle remains subject to the relevant Dropdsh onboarding, document and approval requirements.

This depends on the fleet agreement and configured payout model. The onboarding and commercial terms should identify whether the company account or individual driver receives the relevant payment.

Only drivers and fleets approved for the required recovery method, vehicle category, equipment, insurance and compliance conditions are eligible for recovery work.

Fleet commission may differ from individual-driver commission according to volume, vehicle category, service level and the written commercial agreement.

Vehicle Movement is for moving a vehicle from A to B. Vehicle Recovery is for a broken-down, damaged or non-drivable vehicle that needs equipment such as a recovery truck or flatbed.

That depends on the service selected, the vehicle's condition, your instructions and the available approved provider. Review the service shown in the booking summary before confirming.

Condition photos may be required before pickup and after drop-off. They support safe handover, proof of condition and any later dispute review.

Yes, where a suitable approved recovery provider is available. Specialist or unusual recovery jobs may require a manual quote or administrator review.

Some recovery bookings can receive an automatic quote. Complex recoveries, unusual vehicle conditions or specialist equipment requirements may need a custom price and approval.

Dropdsh uses measures designed to protect information, including secure authentication, role-based permissions, protected storage, audit logging, controlled staff access and secure payment providers. See the Privacy Policy for details.

Order-related in-app messaging is used where available so customers and drivers can communicate within the platform. Any additional live-order contact option should only expose the information needed to complete the delivery.

Order-related chats may be retained for support, safety, dispute handling, fraud prevention and audit purposes, subject to the Privacy Policy and retention rules.

Drivers should use the SOS or urgent-support control available in the Driver App. Customers should use the active order's support options. If anyone is in immediate danger, contact the appropriate emergency service first.

Use the Help & Support area or support-ticket system, or email hello@dropdsh.co.uk. For an urgent live-delivery problem, use the support option attached to that order.

Active policies are linked from the site footer and the Legal area, including the Terms of Service and Privacy Policy. Other policies appear there when published by Dropdsh.